DocuSign

An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.

An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.

Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.

We are actively investigating this issue.

Customers may be experiencing issues when attempting to export organization reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.

We are currently investigating this issue.

Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

We are currently investigating this issue.